Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with Sunflower Design Co.! We want you to know exactly what to expect when placing an order, from production and processing to shipping and delivery.

Order Processing & Fulfillment

At Sunflower Design Co., we offer a variety of products, including items made especially for you.

Depending on the product, your order may be fulfilled and shipped directly by Sunflower Design Co. or through one of our trusted printing and fulfillment partners.

In-stock items: Products shipped directly from our inventory are generally processed within 1–2 business days, excluding weekends and holidays.

Made-to-order products: Many of our products are printed or created specifically for you after your order is placed. These items require additional production time before shipping.

Our printing partner, Printful, typically fulfills orders within 2–5 business days, although production times may vary depending on the product, order volume, and seasonal demand.

Please remember that production and processing times are separate from shipping and transit times.

Shipping Methods & Estimated Delivery Times

Available shipping options and applicable shipping charges are displayed during checkout.

Estimated delivery times depend on several factors, including:

• Product availability and production requirements

• Fulfillment location

• Shipping destination

• Selected shipping method

• Carrier operations and unexpected delays

Shipping estimates are not guaranteed delivery dates. Weather conditions, holidays, carrier disruptions, and other circumstances beyond our control may affect delivery.

Multiple Shipments & Packaging

Your order may arrive in multiple packages and on different days.

Because we work with multiple fulfillment locations and printing partners, products purchased together may not always ship together.

For example, an order containing a sweatshirt, ceramic ornament, and another accessory may be fulfilled at different facilities.

This means:

• Items from the same order may arrive separately.

• Packages may have different shipping labels, packaging, or return addresses.

• Each shipment may have its own tracking number.

• Some products may arrive before others, even when purchased together.

Receiving only part of your order does not necessarily mean anything is missing. Your remaining items may still be in production or on their way.

Shipping Costs

Shipping charges are calculated at checkout based on your order, shipping destination, and available delivery methods.

Because products may ship from different fulfillment locations, shipping charges may reflect multiple shipments.

Any available free shipping promotions or discounts will be displayed during checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

If your order ships in multiple packages, you may receive separate shipping notifications and tracking numbers as each package leaves its fulfillment location.

Please allow time for tracking information to become available or update after receiving your shipping confirmation.

Shipping Destinations

We currently ship within the United States.

Shipping availability may vary depending on the product and fulfillment location.

If an item cannot be shipped to your selected destination, the available shipping options will be reflected during checkout.

Address Accuracy

Please verify your shipping address carefully before completing your purchase.

If you discover an error, contact us as soon as possible.

Because some products enter production shortly after an order is placed, we cannot guarantee that address changes can be made once processing or fulfillment has begun.

Sunflower Design Co. is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Damaged, or Delayed Packages

We understand how frustrating shipping problems can be and are happy to help.

If your package is lost, arrives damaged, or experiences a significant delay, please contact us with your order number and a description of the issue.

For damaged products, we may request photographs of the item and packaging to help resolve the problem with our fulfillment partners.

We will work with you and, when applicable, our printing partners or shipping carriers to determine an appropriate resolution.

Please note that shipping delays caused by carriers, weather, or other circumstances beyond our control do not automatically qualify an order for a refund.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

Made-to-order products: Because these items are produced specifically for you, changes or cancellations may not be possible once production has begun.

In-stock products: Changes or cancellations may be possible before your order has been processed or shipped.

Once an order has shipped, we cannot modify or cancel the shipment.

Any approved refunds will be issued to the original payment method in accordance with our refund policy.

Questions or Shipping Concerns?

If you have questions about your order, shipping status, or delivery, we're here to help!

Sunflower Design Co.
Email: admin@countinghousellc.org

Please include your order number when contacting us so we can assist you as efficiently as possible.